Yes! We deliver across Kenya. Orders within Nairobi are delivered within 1-2 business days. Deliveries outside Nairobi typically take 3-5 business days depending on the location. We also deliver to East Africa.

Delivery is free on orders over KES 10,000 within Nairobi. For orders below this amount or outside Nairobi, delivery is calculated separately based on the preferred courier.

We accept M-Pesa, Visa/Mastercard, and bank transfers. All payments are processed securely.

Absolutely. We are authorized dealers for all brands we carry. Every product comes with the manufacturer’s warranty and authenticity guarantee.

Exchange Policy

• Only valid within 14 days of purchase.
• Original receipt must be produced.
• Merchandise must have original tags and packaging.
• No exchange of products sold on sale.
• Credit notes of the same value are issued instead of cash refunds.

Credit Note & Gift Voucher

• Valid for 3 months from the date of issue.

Guarantee

• We extend the manufacturers’ product warranty to our clients.
• Once products have left the shop, Hi Kitchen will not be responsible for a damage or claim that is out of the manufacturers’ warranty.
• Items replaced by the manufacturer will be ordered and shipped.

Yes, we offer complimentary gift wrapping on request. Call us to personalise your gift wrapping on 0797547720.

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also check your order status in your account dashboard.